Crash In App Built For Mac

Last Updated: October 29, 2018 Important Update: has now been released. We strongly recommend upgrading to Office 2019 as it fixes many of the problems users commonly experience in Office 2016.

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If you’re having problems with Office 2016 for Mac especially Outlook 2016 crashes, Word 2016 crashing or Office 2016 crashing in Sierra or High Sierra, here’s a comprehensive list of solutions to repair Office 2016 on Mac. If you need a quick fix or are in a hurry, remember that if you’ve got an, you can use the online version of Office 2016 until you’ve managed to fix the desktop version of Office 2016 on your Mac.

1. Support Communities / Mac OS & System Software / macOS Sierra. Announcement: Get Ready for macOS Mojave With features like Dark Mode, Stacks, and four new built-in apps, macOS Mojave helps you get more out of every click.
2. In case the apps that crash are stored elsewhere on your Mac, like on your Desktop instead of the Applications folder and are installed there, they have been transformed into the new file system. And application files don’t do well with it, so if you’re launching your apps from Desktop folder or any other Finder folder (Apart from applications) it’s entirely expectable for it to crash.

Troubleshooting Mac Crashes and Freezes The Mac has a reputation for reliability and ease of use, but crashes and freezes do in fact happen from time to time either due.

If you’re desperate to open your Outlook mails but can’t because Outlook keeps crashing, you may also find our guide on useful too. You May Also Like:. With this in mind, here’s a list of 13 ways to fix Office 2016 for Mac when it keeps crashing.

Run Microsoft AutoUpdate One thing you can guarantee with Microsoft software on Apple products is that there will always be glitches and problems, particularly when it comes to a huge office suite like Office. Most of the problems Mac Office users have regard various types of Outlook and Word crashes on Mac especially Outlook 2016 crashing on startup or hanging.

Microsoft has already issued fixes for some of these via so we recommend you run that first by opening any Microsoft Office program, going to the Help Menu at the top of the screen and selecting “Check for Updates”. Likewise, Apple has also issued updates for El Capitan users which you can get by opening the Mac App Store and clicking on the Updates button at the top of the screen. If you’re having problems with Office 2011 crashing in El Capitan, we also show you how to fix Office El Capitan problems in the 2011 version. We’ve attempted to address all of the most common Office 2016 for Mac crashes here but if we’ve missed anything, let us know in the comments and we’ll try to help. This article starts with Outlook fixes and then moves on to Word so scroll down if it’s just Word 2016 you’re having problems with. The other important thing to note is that Office 2016 for Mac only works with OS X 10.10 Yosemite or higher – it does not work with OS X 10.9 Mavericks or lower so make sure you are definitely running OS X 10.10 Yosemite, OS X 10.11 El Capitan, macOS Sierra 10.12 or macOS 10.13 High Sierra before proceeding.

Before trying any of these fixes, we also recommend uninstalling any anti-virus software you may be using on your Mac. And in particular can sometimes conflict with apps and for those on enterprise networks, we also recommend uninstalling and if you’re running them and then try opening Office 2016 on Mac again. Rebuild Office 2016 For Mac Database In Office 2011, a common way to fix this was to rebuild the Office 2011 database (also known as creating a new identity). However, Microsoft has removed this feature in Office 2016 for Mac claiming Office 2016 for Mac will only prompt you to rebuild the database if it encounters a problem but this doesn’t always work anyway and you risk losing all of your mail if it doesn’t repair properly: The way round this is to create a new Profile in Office 2016 for Mac instead (previously called an “Identity” in Office 2011). Note that if you use Microsoft Exchange, creating a new profile will delete any data that has not yet been synchronized with Exchange including contacts so it’s advisable to backup any local data in Outlook on your Mac.

Here’s how to create a new identity in Office 2016 using El Capitan, Sierra and High Sierra:. Open your Applications folder and find Microsoft Outlook.

Hold down the CTRL key and then click on Microsoft Outlook to see the contextual menu and select “Show Package Contents”. In the Contents SharedSupport folder, double-click on Outlook Profile Manager (which was previously called Database Utility in Office 2011). In the Outlook Profile Manager window, click on the (+) button to give the new profile a name. Finally, click the Options button and click Set as Default You can also try this for Office 2011 although it seems less likely to work regarding problems with El Capitan. In Outlook 2011, you simply hold down the Option key when launching Outlook to open the Database Utility to create a new Identity (now called “Profiles” in Office 2016). Outlook 2016 Crashes Sending Mail If you’re finding that Outlook 2016 is crashing or freezing every time you try to send mail or Outlook 2016 for Mac won’t send email, then the easiest solution is simply to create a second identical Outlook account and then delete the first one.

Here’s how to add a new account or profile in Outlook 2016. On the setup page, click Add Account.

Or you can click the Tools tab at the top of Outlook and click on Accounts: The Outlook 2016 account wizard will then start:. Select Add Account and then the account type you want – either Exchange or Office 365 to add your email account. Click Other Email to add your personal email account such as Outlook web account, Gmail, Yahoo mail etc. Enter your account information and click Add Account. Click the “configure automatically” check box at the bottom which will automatically enter the right technical details for your account. If this doesn’t work however, you can enter the details manually for an Outlook account using the details below.

For Gmail and other providers, you’ll have to Google for the right details:. Fields IMAP Incoming server imap-mail.outlook.com Port for the incoming server 993 Outgoing server smtp-mail.outlook.com Port for the outgoing server 587 You then simply import all of your mail from your old account into the new one. To do this you go back to the new account wizard but instead of clicking Add Account, you click Import instead. You then simply select the Outlook account on your Mac to import and all your data will be transferred automatically. You can delete the old account in account manager but we strongly advise making a backup of it before doing so. Outlook 2016 Crashes On Startup If you find that Outlook keeps crashing when you try to open it or keeps giving you an “Office 365 Active Subscription” error message, the solution is to delete the Outlook 2011 preferences file from your current installation of Outlook on your Mac. Don’t worry, this won’t affect Outlook 2011 when you want to go back to it – it will continue to work as normal.

Search for Terminal on your Mac by going to the spyglass in the top right corner and searching for “Terminal”: 2. In terminal type: defaults delete com.microsoft.Outlook and press Enter: 3. Then type: killall cfprefsd to kill the cached preferences and press Enter: 4.

Relaunch Outlook and you should find it works again. If you were attempting to import an Outlook 2011 PST file before the crash and Outlook prompts you to import again, you can skip it because the PST will already have been imported previously. If your mail isn’t there, go to File – Import and then browse to your Outlook 2011 PST file. This fix will also start syncing Outlook 2016 with Office 365 and you should start to see your calendar and other data synchronizing.

Outlook 2016 With Exchange Errors If you’re having problems adding an Exchange account to Outlook 2016 then it’s probably because your version of Exchange is not supported. The error message will usually be something like: The data contains an exchange 2010 SP1 or older account or EXCBADACCESS or error -3253 Connection to the server failed or was dropped Office 2016 For Mac only supports Exchange 2010 SP2 or higher – meaning you’ll have to upgrade Exchange if you’re still using Exchange 2010 SPP1 or Exchange 2007. Update Microsoft Error Reporting If you’ve just upgraded to Office 2016 on your Mac, you also need to make sure that Microsoft Error Reporting is updated to at least version 2.2.9. If not, the older version of Microsoft Error Reporter will keep conflicting with Outlook 2016 and make it crash. To update, simply go to the Apple logo in the top left corner of your Mac and select “Software Update” and install the available updates. Outlook Hangs Or Crashes Importing PST Files This is unfortunately a recurring problem with Outlook on Mac. Large PST files, especially those more than a few GB, tend to send Outlook into a tailspin.

The best advice is to go away and have a cup of tea and leave Outlook to get on with it as it can take a long time. However, if you eventually end up with this message: Outlook has encountered a problem and needs to close Sometimes the solution for this is to download the latest update to Outlook or Office for Mac. However, since no updates are available yet for Office 2016 for Mac, there’s not much you can do until Microsoft issue one.

If you haven’t already, you can try by going to Account Settings – Data Files and Compact Files. There are also some third party apps that split PST files but they only work on PC. Outlook 2016 Won’t Import Rules From Windows Office 2016 on Mac seems to have a problem importing rules from Outlook for Windows. Unfortunately, there’s no solution for this other than to enter them manually but you can speed things up by using 2016.

Outlook Won’t Sync With Outlook.com, iCloud etc Unfortunately Outlook 2016 won’t sync Contacts and Calendars with Outlook.com, iCloud or Gmail. This is because Outlook for Mac still does not support CalDAV or CardDAV (although ). This is a known that Microsoft are aware of but it remains to be seen whether it will be fixed in the final release. These are the most common Outlook 2016 crashes on Mac but here are a few other Office 2016 for Mac problems you may be struggling with. OneDrive For Business Document Cache Error If you’re using Office 2016 with OneDrive For Business and are receiving the error: A problem occurred while accessing the office document cache. Do you want to repair this problem? Whether you choose to try and repair the problem or not, you’ll probably find that OneDrive For Business will then hog your Mac’s CPU and crash.

To fix this, you must simply delete your OfficeFileCache. Close OneDrive For Business 2. Go to: /Library/Group Containers/UBF8T346G9.Office/Microsoft/AppData/Microsoft/Office/15.0/OfficeFileCache If you have trouble finding it, the easiest way is to go to Finder and select Go in the Menu Bar, hold down the ALT key and you will see the Library folder appear: 3. When you’ve found the OfficeFileCache file, delete it, restart OneDrive For Business and it should work. How To Fix Word 2016 Crashes If you’ve been having problems with Word 2016 crashing on your Mac, then there’s actually a simple solution to fix most of them. There are a variety of problems and issues in Office 2016 For Mac that mean Word 2016 keeps crashing, some with error messages and others that just display the spinning beach ball of death and require you to Force Quit. Some people find that simply selecting or editing text in Word 2016 makes it freeze and crash while for others it won’t launch or startup.

The frustrating thing for Mac users is that many of these bugs didn’t affect the Preview version of Office 2016 For Mac and only started to emerge once the final version was released. The solution usually involves updating Word via Microsoft Update but it depends on the type of problems you are experiencing. If Word freezes or crashes when opening a file and you’re getting the message: “Unexpected critical error: Can’t open program”: Or if you’re seeing a “Can’t load Visual Basic For Applications” error: Or if you’re experiencing an error a few minutes after starting it such as this “Microsoft Word has encountered a problem and needs to close” error then there a few ways to fix all of these problems. The first and most common solution is to run Microsoft AutoUpdate from within Office 2016 for Mac. Simply go to the “Help” menu and then select “Check For Updates” and many of the issues have already been solved by Microsoft.

This cause of the bugs usually range from simple conflicts with other applications to an inability of Word to open diacritic accent characters and degree symbols in the names of files (basically unusual, non-standard or Chinese characters or letters) which Word 2016 can’t handle in certain cases. Some crashes are also due to corrupted template or preferences files which if not solved via software update, can be fixed by creating a new user profile. Finally, some bugs are simply due to trying to directly open Word files from online storage solutions such as Dropbox. If this doesn’t work for you and you find that Word still crashes when you try to open a document, try opening Word first and then opening the file in it rather than double clicking on a file to open it. This simple workaround seems to have worked for some users at least. If you’re experiencing crashes when selecting “Save” or “Save As” and are using a developer preview of OS X 10.11 El Capitan, then simply update the developer preview to the latest version and the bug should be fixed. If none of this works and you desperately need to edit a Word document to meet a deadline, we strongly recommend using Apple’s equivalent of Word which is Pages and can open Word.docx documents.

Alternatively check out our article on the. Will Office 2016 Copy Over Office 2011? You can safely install Office 2016 and it will not copy over or mess-up your Office 2011 files. Office 2011 uses a different location for files: /Documents/Microsoft User Data/Office 2011 Identities while Office 2016 Preview uses /Library/Group Containers/UBF8T346G9.Office/ 13.

If You Still Haven’t Found A Solution Microsoft claims to be aware of the problems with Office 2016 for Mac and has promised to issue fixes soon. However, if you can’t wait until then, we recommend contacting or you can report problems from within Office 2016.

If you’re experiencing regular crashes in Office 2016, it helps if you paste in the the crash stack or error report so that Microsoft can pinpoint the exact problem. If you don’t get an error report because Outlook or Office just freezes or hangs, go to your Applications folder and open Activity Monitor and then take a snapshot of a Sample Process by selecting the small Settings cog at the top of the Activity Monitor window: You can also give feedback to Microsoft from within Office 2016 by selecting the small smiley face in the top right corner and explaining your problem or pasting in any crash reports or logs that you have. Conclusion If none of these fixes repair Office 2016 on your Mac and remember that if you have a, you can check your mail using the. One last word of advice.

If you need a reliable long term backup solution to problems with Office on your Mac, the only other solution is to and install Microsoft Office 2016 on that. It’s a bit of hassle to install and setup but nowadays you can.

If however Office 2016 for Mac crashes all the time and you’ve simply had enough of Microsoft products, here we show you how to completely. We hope these tips have helped you stop Outlook 2016 and Word 2016 from crashing on your Mac.

If you’re struggling with other bugs or problems with Office 2016 For Mac or, let us know in the comments below and we’ll try to help. Todd After posting, I created a new Outlook 2016 profile and tried to import the Outlook 2011 profile again. One of my two Exchange accounts triggered a pop-up that stated it was 2010 SP1 and therefore would not allow me to connect to Exchange after import (which aligns with your question). I am now exporting that old archive e-mail and will create a new Outlook 2011 profile with MSDB utility for the “good” Exchange account so that is at 2010SP2 as the only account inside it. I will try to import it again and see if the trouble goes away. The interesting issue is that I was able to go through this exercise at initial installation and even connect to the 2010SP2 Exchange account without issue.

It downloaded and synchronized all e-mail, events, and contacts. However, after closing/restarting the application, “something” continues to overwrite the server URL in the configuration. I wonder if it is reading that older SP1 MSE account and that’s what is overwriting the configuration. I never saw the older MSE account in the import and never configured it “not” as default. Todd Update on my previous post: Outlook 2016 continues to change the URL of the Exchange server from what I need it to be to a default of “This prevents my Outlook client from connecting properly. I write in the proper URL and Outlook overwrites it. I don’t have this problem from Outlook 2011.

I have tried net new installations and imports of 2011 identities (clean or otherwise). If a company doesn’t use the default Exchange server format (due to security or other reasons), this apparently is an issue. Todd That’s what I am finding out. Not being an MS Exchange & Outlook expert, I am curious as to what communications take place between client & server that might be overwriting this configuration. It definitely has a bit to do with whether or not your MSE server is patched to SP2 as it’s part of the import process when pulling in older identities. Part of the import process qualifies what it wants to import and whether or not it is allowed or will impact the ability to connect to the MSE server. SP2 is required to connect as you guys have documented nicely.

Andrew I’m experiencing a TON of crashes. Outlook seems to crash a lot when I’m sending mails, not so much when opening and rarely/never when receiving. There’s a lot of randomness to the crashes. It’s not certain addresses, or certain sizes, no association to attachments or after sending a certain number or messages or after a certain amount of time. The first release of the beta worked great, it’s gone downhill sense. Also, is there ANY way to locally archive mail?

My mailbox is getting very large and we don’t have the ability to turn on the online archiving feature. My total size is about 1.9GB. Shane Just wanted to point out that your article is somewhat incorrect/incomplete when stating that you need to check for updates via Apple Software Update.

OneNote is available and can be updated via the Mac App Store but Excel, Word, Powerpoint and Outlook have never been available in the Mac App Store. Also note, that if you installed Microsoft Office 2016 then version of OneNote installed with that, along with all of the other Microsoft Office 2016 applications will need to be updated by going to HelpCheck For Updates in any of the Microsoft Office applications. Doing this will open the Microsoft AutoUpdate utility to perform the updates.

Sue I am having a problem with newer versions: the installed Word for Mac 2016 v. 15.4 shuts down abruptly as I edit a document.

My iMac is new and running High Sierra 10.13.1. My other problem is drifting — that is, the document shifts around, especially from side to side either by itself or when I’m trying to navigate up and down in a document. This happens with my old plug in mouse from 2008 and my new rechargeable Mighty Mouse 2.

I’m a writer, and what I need is reliability and the ability to write, share, edit and save — not a multitude of features I’ll never use. My 2008 iMac running word 2004 worked so much better. You seem to really know Macs and MS.

Any suggestions? Lyn I installed Office 2016 Home & Student edition last week.

Everything was working fine and late last week every time I opened it there was a new update. It is now fully up to date after four days of updates, but today when I open Word it works for about 2 minutes and then crashes. No error report.

Just shuts down. I have searched for a solution and tried everything suggested on the Microsoft Answers page – there was a suggestion changes to the Normal.dotm template (by adding words to the custom dictionary or defining Auto Text entries) made the program unstable – but even removing the Normal template did’t fix the problem. I’m now at my wits end. I have to use Word for compatibility with people I’m working with who are PC users. Files are stored on my Mac hard drive.

I am using Word v.16.14.1 (180613). My operating system is Mac OS High Sierra v.10.13.5 I only upgraded to 2016 when I received a Mac generated message that 32-bit software wouldn’t be supported from August and so I had to ensure I was using something upgradable to 64 bit – which was Office 2016. I am worried about deleting it and reinstalling because I only have a licence to use it on one machine and I’m sure MS will say I’m trying to install it on another machine 🙁 I don’t want to use 365 I’m totally over it and don’t know what else to try 🙁.

As Mac OS X users, we have something to be happy about when it comes to app crashes and freezes: rarity. Typically you can work on your Mac for hours at a time without a single issue. However, a crashing app certainly can happen, leading to lost productivity, time and, worst of all, lost work. Fortunately, there are several steps you can take to recover from a crashed app, as well as prevent the issue in the first place.

How to fix a crashing app after the macOS upgrade App crashes after the the macOS update is more than a common problem. Some apps freeze or malfunction, some won’t launch, some show no signs of life whatsoever. Why it happens?

The most probable reason is that the app is simply not ready for the latest macOS Mojave. Something in its depth turned out to be incompatible with the new macOS. Now, what can you do to fix an app crashing? Three things.

First, see if you have the latest version of the app by clicking on its name it the top menu and choosing Check for updates. Second, visit developer’s website (or App Store page) and see if they’ve issued a statement about Mojave compatibility. Finally, some crashed apps on macOS Mojave can be fixed by running maintenance scripts. Download, launch it, find Maintenance tab and run the scripts.

What happens when an app craches: under the hood Now let's go deeper into the nature of crashed apps, but first, let’s identify the difference between a crashed macOS app and a frozen one. While these terms are often used interchangeably, there is a notable difference. Crash A crash happens when a piece of software stops working altogether, and then closes on its own. In other words, the app quits when you did not tell it to. When this happens, you'll typically see a message noting that the application has 'unexpectedly quit” just as its windows disappears.

It’s pretty frustrating — especially if you end up losing all your work. Freeze A freeze is when software stops functioning, but continues to run. You can still see its windows, and its Dock icon still indicates that it’s running.

However, no amount of clicking or tabbing around will do anything. A frozen app doesn’t quit like a crashed app does, it simply becomes unresponsive. Often no error messages accompany the freeze.

Again, it’s a frustrating experience (if you want to know how to deal with it, check out this post on ). When software freezes, you force it to quit, so that you can re-launch and hopefully get on with your work. With crashes, meanwhile, the problem is the app quitting on its own. In this article, I’ll discuss recovering from app crashes, as well as steps that help prevent them in the first place. Let’s get started. What to do when a Mac OS X app crashes The good news here is that a crashed app rarely brings down your entire Mac, as the trouble is restricted to that particular piece of software. That means we have a chance to recover.

Let’s start with the simplest solutions. First, just relaunch the app. When an app crashes, you’ll typically see a dialog box that says the software “unexpectedly quit” and you’ll have several options to deal with it, including “Relaunch”. Give that a click and cross your fingers that the crash doesn’t happen again. Oftentimes, you’re good from there. If not Try restarting your Mac. “Turn if off and back on again” is almost a punchline at this point, but it usually works.

Shut down, restart and try again. Very often this simple task will set things right. If not, it’s time to try something just a little more involved. Reinstall the app. Deleting the misbehaving app and grabbing a new copy gives you a fresh version to work with.

That is, if you delete all of the app’s related files. See, when you drag an app to the Trash, you aren’t deleting everything. Some leftover parts remain, and if the troublemaker is among them, your problem could persist. It’s a waste of time to delete an app via drag-and-drop, reinstall and then have it crash again. To make things right, you need to get rid of the app’s bits and pieces before you reinstall it, and this is where software like CleanMyMac X comes in handy.

An app that’s simply dragged to the Trash leaves behind a pile of associated files that you don’t see, like caches, preferences (often the culprit in crash-y apps), saved states, and more. You might not even know they’re there, but CleanMyMac X does. It’s smart enough to find the whole lot, safely remove them, and ensure that a newly installed app is just that: a complete fresh start. In fact, you don’t even have to launch CleanMyMac X to thoroughly and safely delete an app. Simply right-click (or Control-click) the app’s icon and select “Uninstall with CleanMyMac” from Services in the resulting contextual menu.

Another wise move is to make sure there are no conflicts between the app and the Mac OS. When Apple pushes an update of its operating system to your Mac, that might interfere with your app’s performance, if the app or its add-ons are incompatible with this particular OS X version. CleanMyMac can help you out here, too., go to its Uninstaller module and find the misbehaving app in the list. If you see a note that this app is incompatible with your system, it means you need to update the app, because your current version doesn’t work on the latest OS X. How can you stay on top of aging apps? Apple makes it easy with software purchased through the Mac App Store.

Simply launch the App Store app, go to the Updates tab, and you’ll see all available app updates. Find the one you need in the list, click the Update button, and you’ll get the latest version to your Mac. It’s a bit different with software acquired outside the App Store: you’ll have to visit the vendor’s website to see if there’s a new version available. If nothing indicates that the troublemaker app is incompatible with your system, the problem could be with its add-ons or preferences. What you can do in this case is reset the app to its initial state.

Again, go to the in CleanMyMac X, select your app, and click Application Reset. CleanMyMac will make that app just the way it was when you first installed it. What to do when an app crashes at launch So far I’ve addressed what to do when an app crashes as you’re using it. But what about the frustrating scenario of an app going down as soon as you launch it?

No warning, no dialog box, just a bounce or two in the Dock and that’s it. In this case, it’s time to repair disk permissions. What’s does fixing permissions actually mean? Think of your Mac’s hard drive as a tree with many branches.

The top level of your drive is the tree’s trunk, and the branches represent information about files and folders. These branches, or “nodes,” store information like the location of data and permission rules, among other things. Normal computer use changes this information, and can lead to a conflict or other issue that generates crashes and the inability to use your system. This is what a permission fix addresses. To repair disk permissions (for OS X prior to El Captian), go to the Utilities in your Mac’s Applications folder and launch Disk Utility. Next, click First Aid. It’ll ask for confirmation and get to work, comparing existing permission files with defaults to find any conflicts.

Or, if you want a slightly simpler way, you can fix the permissions with CleanMyMac X. Just open the Maintenance tab, hit Choose Tasks and then Repair Disk Permissions. This helps resolve improper app behavior like crashing and keeps all of your disk’s files and folders in proper order. And that’s just one of the maintenance tasks available in CleanMyMac X, just try it. A crashing app is no fun. Fortunately, a little understanding and proactive behavior can keep them to a minimum.

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CleanMyMac X makes it easy to do just that. Happy computing, and may your apps never crash again!

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